Terms & Conditions

These Terms & Conditions are applicable to all contracts of any kind made by Ferrado Nacomporta I, Lda. (the Company) and its Clients, and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all services at Na Praia (the Hotel).

General

Contract agreement

The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision. Portuguese law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the Portuguese courts.

Provisional reservation and confirmation of reservations

If the Company confirms the reservation, this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges). If credit card details and payment authority is not given to the Company by the Client then subject to any outstanding obligation due to the Company from the Client, the Contract will cease to be of effect. The services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.

Supply of services

The Company shall provide the services to the Client subject to the Contract. The Client shall at its own expense supply the Company with all necessary data or other information relating to the services within sufficient time to enable the Company to provide the services in accordance with the Contract. The Client shall ensure the accuracy of all such information. The Company may at any time without notifying the Client make any changes to the services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the services.

Charges

The charges payable by the Client shall be detailed in writing by the Company. If no charges are specified or additional and varied services are provided to the Client, the Client shall pay the standard charges at the prevailing rate on the day the services are provided and any additional sums which are agreed between the Company and the Client for the provision of the services. The Company may vary the standard charges from time to time. All charges quoted to the Client for the provision of food and beverage services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

Payments

The payments to the Company to be made by the Client (including deposits) are to be made on the date(s) and in the amounts calculated. If any services under the Contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of the Company. Any additional charges due to the Company from the Client for the services shall be paid by the Client on presentation of an invoice. For room reservations made using the advanced purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation. Cash payment is not accepted for walk in guests – a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken. All charges to be settled prior the Client leaving the Hotel. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file.

Group/Events cancellations charges or 'no shows'

The Client agrees to pay charges to the Company in the event of cancellation of the services or if the Client and/or their guests fail to take up the services at the time and on the day specified in the Contract. The Company will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Company.

Variation in services required

Any variation of numbers, accommodation and food and beverage requirements specified for the services or other changes or additions must be agreed by the Client and the Company in writing.

Liability on the Hotel

When the Company supplies the services which include any services supplied by a third party, the Company does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Company. The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. Except in respect of death or personal injury caused by the Company's negligence, or as expressly provided in these Terms, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) which arise out of or in connection with the provision of the services (including any delay in providing or failure to provide the services) or their use by the Client, and the entire liability of the Company under on in connection with the Contract shall not exceed the amount of the Company's charges for the provision of the services, except as expressly provided in these Terms.

Termination

The Company may at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Client responsibilities

Arrival and departure times for accommodation at the Hotel are 3 pm (15h00) and 12 pm (12h00) respectively. The Client is responsible for the behaviour of his, her or its guests at the Hotel and in particular for the orderly conduct of guests attending any function or staying in the Hotel or otherwise making use of the services. The Client must ensure that no noise or nuisance is caused either for the Hotel or its other guests and Clients. The Client must comply with any reasonable request of the Hotel and with any policies of the Company as may apply to the services from time to time. Should a resident of the Hotel wish for any item to be received or helped by the Hotel prior to arrival or following departure, advance notice will be required. The Hotel retains the right to deny receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. The Company is not liable for any flood, fire or damage to the items. Smoking is only allowed in outdoor areas. All walk-in and same day booking guests must provide photographic identification on arrival regardless of their nationality.

Responsibility in the use of the accommodation, safe and expenses to be settled

The Client understands that its signature on the registration card is authorisation for use of the credit card on file for payment of the respective account for that stay and other future stays. The Client agrees that liability for the bill is not waived, and agrees to be held personally liable in the event that the indicated person, Company, or other third party billed, fails to pay part or all of these charges. The Hotel is not responsible for money, jewels or other valuables that have been misplaced, stolen or left in suites, houses or villas, meeting rooms, public areas, family and/or Hotel vehicles. Complimentary safe deposit boxes are available at the reception desk. The Hotel will not be held liable for valuables not secured in the safe deposit boxes at reception. Use of the room safe does not extend the Hotel's liability under any innkeepers act or legislation.

CCTV

In the public areas of the Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Hotel and security for all its Clients and staff.

Photography and filming

All photography or filming for commercial purposes must be authorised by a member of the Hotel's Executive team. No photography or filming must take place in any area of the Hotel under any circumstances without the assigned representative from the Hotel. Hotel staff members and the Hotel uniforms or part thereof will not be used in the photography or filming and no staff role will be impersonated for the purposes of the photography or filming. Use of the Hotel brand name, commercial photography, Hotel images and the Hotel logo including trademarks or trade names requires the prior written consent of the Hotel. The Hotel will take appropriate legal action to restrain any misuse or unauthorised usage of the Hotel collateral listed above.

Intellectual property rights

All information, data, and materials presented on this website, including names, logos, content, etc., as well as the color scheme and the layout of the website, are subject to copyright, trademark rights, database rights, and/or other intellectual property rights. Such content may be used only if authorized by the Hotel and strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of the Hotel, is prohibited and will constitute a breach of these Terms and may infringe the Hotel’s intellectual property rights.

Complaints Book

The Hotel has a Complaints Book. If the Client wishes to make a complaint, the Hotel always suggests that the Client first try to resolve the problem in a friendly manner by contacting the Hotel. If this is not possible, the Client must request the Complaints Book to formalize his/her complaint. If the Client prefers, he/she can do so through the Electronic Complaints Book Platform, a digital platform where consumers and users can submit requests for information to regulatory/supervisory entities, submit complaints, suggestions, or praises to the economic operator.

Consumer telephone line

+351 969 933 000 (call to national mobile network)